BMC Remedy and dcTrack Flow Through Operations

James Cerwinski
June 22, 2012

Many dcTrack customers have expressed a desire to elevate dcTrack’s position within their operations by integrating dcTrack with their Remedy CMDB and change ticket system.

dcTrack has the open API for such an integration and is a member of the BMC Software Technology Alliance Program.

Pinebreeze Technologies Inc. has integrated BMC Remedy with dcTrack

“The BMC Remedy connector enables Remedy change tickets to electronically flow into dcTrack to reduce human error and ensure all changes are captured in dcTrack”

Your options are not limited to BMC.

Many dcTrack customers have expressed a desire to elevate dcTrack’s position within their operations by integrating dcTrack with their Remedy CMDB and change ticket system.

dcTrack has the open API for such integration and is a member of the BMC Software Technology Alliance Program.

Pinebreeze Technologies Inc. has integrated BMC Remedy with dcTrack

“The BMC Remedy connector enables Remedy change tickets to electronically flow into dcTrack to reduce human error and ensure all changes are captured in dcTrack”

Your options are not limited to BMC.

Shands HealthCare has integrated LANDesk with dcTrack

“With dcTrack we have an up-to-minute picture of capacities in all our data centers in terms of power, space, networking, and cooling. As a result, we are able to track our data center capacity more accurately and assess our infrastructure needs for the future. Before we deployed dcTrack, it would mean a trip out onto the data center floor to confirm or deny that a server is in a certain location. Now, we can just pull up the asset information on the dcTrack screen and see that server X is located in this rack, in this U; or see that it is no longer a physical server, but is now a virtual server. Accurate asset records have given us a 50 percent gain efficiency in terms of locating an asset’s physical location within the data centers. dcTrack leads us through each step of the process to fulfill a new server request. Once the IT equipment gets delivered to us, we then go do the physical racking, connecting, labeling—and then come back and close out the request in dcTrack, which notifies LANDesk that the equipment is ready to go. This process makes it easier to make adds and changes, and improves the accuracy of our asset inventory.”

Contact me if you want to learn more about dcTrack integration with Remedy or other products.

James Cerwinski