Warranties

Power Products–Guardian Support Services: Standard and Extended Warranties (North America only)


Raritan's products are covered by the most extensive standard warranty in the industry. Also available are affordable premium support and service options that include 24-hour advanced replacement and technical support.

Guardian Support Services Warranty with Advanced Replacement (Standard)*
  • No-cost two-year warranty covering parts and labor and advanced replacement* (available on all U.S. sales.)
  • Standard warranty coverage begins on the date of purchase.
  • Phone (800-724-8090 or 732-764-8886) and E-mail (tech@raritan.com) support are available from 9 a.m. to 5 p.m. Eastern Time Monday through Friday

* To qualify for advanced replacement under standard warranty, products must be registered with Raritan.

Guardian Support Services Warranty with Advanced Replacement (Extended)*

* To qualify for advanced replacement under extended warranty, products must be registered with Raritan. Extended Guardian support services are limited to 3 years extensions to the standard 2 year services.

For customers who desire greater coverage than the Standard Warranty, Raritan offers three levels of enhanced coverage, limited to a total of 5 years, including the initial standard coverage.

Guardian Support Services Gold
  • A one-year extension to the Standard Warranty coverage, PLUS
  • 24-hour advanced equipment replacement**
  • Around-the-clock technical support for ALL three years of coverage (24/7)
Guardian Support Services Platinum
  • A two-year extension to the Standard Warranty coverage, PLUS
  • 24-hour advanced equipment replacement**
  • Around-the-clock technical support for ALL four years of coverage (24/7)
Guardian Support Services Diamond
  • A three-year extension to the Standard Warranty coverage, PLUS
  • 24-hour advanced equipment replacement**
  • Around-the-clock technical support for ALL five years of coverage (24/7)

** 24-hour next day delivery requires notification to Raritan Technical Support by 2:00 pm Eastern Time.

Warranty pricing information is below

WarrantyTermPricingCoverage
Standard2 yearsFREE100% parts and workmanship
Guardian Support Services Gold1 year12% of product list price100% parts and workmanship plus 24-hour product replacement and 24-hour technical support 
Guardian Support Services Platinum2 years18% of product list price100% parts and workmanship plus 24-hour product replacement and 24-hour technical support 
Guardian Support Services Diamond3 years25% of product list price100% parts and workmanship plus 24-hour product replacement and 24-hour technical support 

Warranty cost and savings are determined by the manufacturer's list price and the warranty purchase date. Warranties can be purchased at the time of initial product sale or any time during the standard 24-month warranty.

Synchronized Warranty: Comprehensive Warranty Coverage for Your Raritan Equipment

As part of our ongoing commitment to supporting our products and customers, we offer a Synchronized Warranty, which covers both current purchases and your existing Raritan equipment. Learn how you can conveniently consolidate all your warranty info into a single policy with a common expiration date.
 

Note: Some exclusions apply to Raritan's Guardian Support Services. For instance, cables and accessories are excluded from the warranty program, as are any products purchased from an unauthorized reseller or distributor. Additionally, products no longer offered on the current price list are ineligible for Extended Warranties.

24-hour advance equipment replacement apply to regularly stocked items and may not include BTO/ETO PDU product line.

KVM Products–Guardian Support Services: Standard and Extended Warranties  (North America only)


Raritan's products are covered by the most extensive standard warranty in the industry. Also available are affordable premium support and service options that include 24-hour advanced replacement and technical support.

The Standard Warranty per Model is 2 Years from the date of delivery - The total warranty period may not exceed five years, i.e. only one Gold and Platinum extended warranty per unit.


 
Standard Warranty with Advanced Replacement*
  • No-cost two-year warranty covering parts and labor and advanced replacement* (available on all U.S. sales.)
  • Standard warranty coverage begins on the date of purchase.
  • Phone (800-724-8090 or 732-764-8886) and E-mail (tech@raritan.com) support are available from 9 a.m. to 5 p.m. Eastern Time Monday through Friday
 

* To qualify for advanced replacement under standard warranty, products must be registered with Raritan. For customers who desire greater coverage than the Standard Warranty, Raritan offers two levels of enhanced coverage for most products.


 
Gold Guardian Support Services
  • A one-year extension to the Standard Warranty coverage, PLUS
  • 24-hour advanced equipment replacement**
  • Around-the-clock technical support for ALL three years of coverage (24/7)

 
Platinum Guardian Support Services
  • A two-year extension to the Standard Warranty coverage, PLUS
  • 24-hour advanced equipment replacement**
  • Around-the-clock technical support for ALL four years of coverage (24/7)

** 24-hour next-day delivery requires that the customer contact Raritan technical support by 2:00 pm ET.

Note: Some product exclusions apply to Raritan's Guardian Support Services. Cables, CIMS and accessories are excluded from the warranty program.


Synchronized Warranty: Comprehensive Warranty Coverage for Your Raritan Equipment

Raritan offers a Synchronized Warranty which covers both current purchases and your existing Raritan equipment. Learn how you can conveniently consolidate all your warranty information into a single policy with a common expiration date.


 

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