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Product Support

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Submit a Support Ticket

Our tech support team is here to help you with any product related issue including bug and security vulnerabilities you may be experiencing. Please submit a ticket below.

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Advisories:
  • Important Information for customers with new DX2 sensors and Asset management strips (AMS):
    Customers using peripherals DX2-AF1, DX2-WS1, DX2-T1DP1,DX2-ENVHUB4, DX2-REMHUB4, AMS-48U, AMS-M2 with products PX2, PX3, PXE, PXO, PXC, PX3TS, SRC and BCM2 will require firmware release 3.6.10 on them to function.
    Products running earlier releases will not detect above sensors until new firmware 3.6.10 has been applied
    Please review firmware 3.6.10 release notes for more information and contact technical support to obtain 3.6.10 firmware file.
  • Important note for customers with Xerus™ platform (all power products running Xerus firmware) using SNMPv3 implementation:
    We have addressed two security issues recently discovered in recent Xerus™ Firmware with SNMP. These issues have been fixed in Xerus™ Firmware v3.6.1. It is recommended for all users to download and install v3.6.1, particularly if you are utilizing SNMP.
    Please contact Raritan Technical Support for additional information.
  • Default Password Policy Change (Power Products) (3/10/2020)
  • DKX3-UST SSD Firmware Technical Bulletin (3/14/2019)
  • Important Information for Customers with PX2-2xxx Models (3/14/2019)
Most Viewed Products

Quick links to our most viewed product documentation and firmware upgrades.

Software Products

Certain software documentation and software upgrades require an account with Raritan. If you have valid maintenance, please login to the right to access your software. If you do not have a valid maintenance contract, please contact your sales representative at 800-724-8090.

License Key Management

Access to license keys requires an account on Raritan.com. If you have an account, please login to the right. If you do not, please Contact Customer Service.

Contact Support

Need more help with a product? Contact our support team by phone or email and we'll get you up and running in no time.

U.S./Canada/Latin America (Available from 8 a.m. to 8 p.m. local time from Monday through Friday)
Phone: (800) 724-8090 or 732-764-8886
For Technical Support: Press 6
For Software License Key questions: Press 4
Fax: (732) 764-8887
Email: All other: tech@raritan.com

Raritan Europe
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Phone: +31-10-2844047
Email: tech.europe@raritan.com

United Kingdom
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Phone: +44 207 090 1391
Email: tech.europe@raritan.com

Germany/D.A.C.H. regions 
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Tel:  +49 375 271 349 4707 
Email: tech.europe@raritan.com 

Raritan Taiwan
(9 a.m. to 6 p.m. GMT+8 from Monday through Friday)
Phone: +886-2-8919-1333
Email:  Support.APAC@raritan.com

Raritan Australia and New Zealand

9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +61-3-9866-6887
Email:  Support.APAC@raritan.com

Raritan Asia Pacific, Inc. India

Liaison Office (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +91.124.4107881
Email:   support.india@raritan.com

India Support Email
support.india@raritan.com

China Support Email
support.china@raritan.com

Raritan China, Beijing
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-10-58257888
Email:  Support.APAC@raritan.com

Raritan China, Shanghai
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-21-5425-2499
Email:  Support.APAC@raritan.com

Raritan China, GuangZhou
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-20-8755-5561
Email:  Support.APAC@raritan.com

Raritan Japan (9:30 a.m. to 5:30 p.m. local time from Monday through Friday)
Email: Support.japan@raritan.com

Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration.  Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.

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  • Access Software Product downloads
  • Find out about the latest Raritan product releases and announcements

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Product Online Help

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Defective RMA Return

For defective RMA return please email:


You MUST include Raritan product (Defect/symptom, Make, Model, Serial number). We will be in touch with replacement details.