mobile
 
Blog Support About Us Contact Us

Product Support

Support by Product

Most Viewed Products

Quick links to our most viewed product documentation and firmware upgrades.

My Products
Software Products

Certain software documentation and software upgrades require an account with Raritan. If you have valid maintenance, please login to the right to access your software. If you do not have a valid maintenance contract, please contact your sales representative at 800-724-8090.

License Key Management

Access to license keys requires an account on Raritan.com. If you have an account, please login to the right. If you do not, please Contact Customer Service.

Contact Support

Need more help with a product? Contact our support team by phone or email and we'll get you up and running in no time.

Every customer call to Raritan Technical Support (RTS) will be answered by a representative during service hours (9 a.m. to 6 p.m. EST, Monday through Friday).

Technical Support Contacts

U.S./Canada/Latin America (9 a.m. to 6 p.m. ET from Monday through Friday)
Phone: (800) 724-8090 or 732-764-8886
For Technical Support: Press 6
For Software License Key questions: Press 5, then Press 1
Fax: (732) 764-8887
Email: All other: tech@raritan.com

Raritan Europe
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Phone: +31-10-2844047
Email: tech.europe@raritan.com

Germany/D.A.C.H. regions 
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Tel:  +49 375 271 349 47 
Email: tech.europe@raritan.com 

Raritan Taiwan
(9 a.m. to 6 p.m. GMT+8 from Monday through Friday)
Phone: +886-2-8919-1333
Email:  RAP-TechSupport@raritan.com

Raritan Asia Pacific, Inc. Australian Representative Melbourne Office

9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +61-3-9866-6887 ask for Clinton Marshall
Email:   clinton.marshall@raritan.com

Raritan Asia Pacific, Inc. India

Australia Support Email
support.au@raritan.com

New Zealand Support Email
support.nz@raritan.com

India Support Email
support.india@raritan.com

Liaison Office (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +91-98714-60003 ask for Sanjay Dixit
Email:   sanjay.dixit@raritan.com

China Support Email
support.china@raritan.com

Raritan China, Beijing
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-10-58257888

Raritan China, Shanghai
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-21-5425-2499

Raritan China, GuangZhou
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-20-8755-5561

Raritan Japan (9:30 a.m. to 5:30 p.m. local time from Monday through Friday)
Email: Support.japan@raritan.com

Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration.  Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.

Account Log-in

Forgot your password?

Create an Account

Create an account with Raritan.com for the following:

  • Bookmark products for fast access
  • Access Software Product downloads
  • Find out about the latest Raritan product releases and announcements

Create An Account

Training

Visit The Raritan Training site for the latest in online training for our products and software.

Raritan Training

Product Online Help

Access convenient online versions of documentation

Online Help

Contact Technical Support

For North America, send an email to tech@raritan.com if you have any technical questions about your Raritan Products.

Contact your regional support team for international support questions.

Warranty Registration

Receive world-class support on your Raritan products by registering warranties and extended warranties.

Register Warranty