Centralized Server Management | CommandCenter Secure Gateway

Product Support

CommandCenter Secure Gateway

Support Notes

Important Note for the CC-SG customers with older Hardware Appliance (E1 or V1) and firmware upgrade (12/16/2024)
A patch may be required before upgrading CC-SG hardware appliances shipped from the factory (before early 2017) with a 6.2 or earlier release.
Please note that the patch is NOT required for the latest 11.x.x to 12.0 upgrade step. Please click here for more information and contact technical support team for more information.

Important note for CC-SG virtual appliance upgrades to Release 9.0:
Customers upgrading to Release 9.0 with CC-SG virtual appliances upgraded from previous releases (5.x or 6.x), may have two hard drives as a result of these prior upgrades. Before upgrading to 9.0, the original (older) hard drive (disk 1) must be removed.

For further details, please review the information here and contact Raritan Technical Support for additional information.

Please click the button for the latest version of CC-SG

CommandCenter Secure Gateway Version 12.0.0

Visio Stencils
Download CommandCenter Secure Gateway E1 Visio Stencils
Download CommandCenter Secure Gateway v1 Visio Stencils

Version 12.0.0

IMPORTANT NOTE: CC-SG users need 11.0.0 installed prior to going to 12.0.0. Any CC-SG running on a previous release (10.0.0 or earlier) must follow the upgrade steps defined below before upgrading to release 12.0.0.

Please contact technical support with any questions or issues.

Firmware Version

Upgrade Steps

6.x

» 6.x » 7.0.0 » 9.0.0 » 11.0.0 » 12.0.0

7.00 or 8.x

» 7.0.0 or 8.x » 9.0.0 » 11.0.0 » 12.0.0

9.x or 10.0.0

» 9.x or 10.0.0 » 11.0.0 » 12.0.0

11.0.0

» 11.0.0 » 12.0.0

11.5.0

» 11.5.0 » 12.0.0

NOTE: The new hardware (CC-SG-E1-5) requires firmware version ≥ 11.5.

Firmware and Release Notes

Release Notes11/20/2024
Upgrade Guide11/20/2024
Compatibility Matrix11/20/2024

CC-SG 12.0.0 Upgrade for Existing Virtual and Physical Appliances

Download File
MD5 Checksum: BB702BD248F8FCCF029A26BEDD3C7354
(Software License required for download)

CC-SG 12.0.0 Initial Deployment Virtual Appliance - VMware

Download File
MD5 Checksum: 6130D8A606023F7E05051F12BF4A806B
(Software License required for download)

CC-SG 12.0.0 Initial Deployment Virtual Appliance - HyperV

Download File
MD5 Checksum: AA01245B9EE5C1EAE72F914B55661FE5
(Software License required for download)

CC-SG 12.0.0 Initial Deployment Cloud Version - AWS

Download File
MD5 Checksum: 30EF53EA2B93FD4DE542D0D48CF2455B
(Software License required for download)

CC-SG 12.0.0 Initial Deployment Cloud Version - Azure

Download File
MD5 Checksum: 053EF5BC06E0DB3C5B031E30415856AB
(Software License required for download)

Or, contact Raritan Support
(800) 724-8090
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