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Product Support

Support by Product



Submit a Support Ticket

Our tech support team is here to help you with any product related issue including bug and security vulnerabilities you may be experiencing. Please submit a ticket below.

Contact Tech Support



Advisories:
  • Important note for customers with Xerus™ platform (all power products running Xerus™ firmware) using SNMPv3 implementation:
    We have addressed two security issues recently discovered in recent Xerus™ Firmware with SNMP. These issues have been fixed in Xerus™ Firmware v3.6.1. It is recommended for all users to download and install v3.6.1, particularly if you are utilizing SNMP.
    Please contact Raritan Technical Support for additional information.
  • Important note for CC-SG virtual appliance upgrades to Release 9.0:
    Customers upgrading to Release 9.0 with CC-SG virtual appliances upgraded from previous releases (5.x or 6.x), may have two hard drives as a result of these prior upgrades. Before upgrading to 9.0, the original (older) hard drive (disk 1) must be removed.

    For further details, please review the information here and contact Raritan Technical Support for additional information.

  • Ripple20 Vulnerability Statement:
    We are not affected by these vulnerabilities collectively named 'Ripple20'.
    Our products uses the Linux TCP stack and hence not impacted. We maintain our own network stack as well as embedded system. For further details, please review information ‘here’ and contact us for any additional questions.
  • Default Password Policy Change (Power Products):
    Due to the recent passing of California Senate Bill 327 and to further promote cyber security best practices, Raritan has eliminated the use of default passwords. Please read our full guide here (3/10/2020)
  • DKX3-UST SSD Firmware Technical Bulletin (3/14/2019)
  • Important Information for Customers with PX2-2xxx Models (3/14/2019)
Most Viewed Products

Quick links to our most viewed product documentation and firmware upgrades.

Software Products

Certain software documentation and software upgrades require an account with Raritan. If you have valid maintenance, please login to the right to access your software. If you do not have a valid maintenance contract, please contact your sales representative at 800-724-8090.

License Key Management

Access to license keys requires an account on Raritan.com. If you have an account, please login to the right. If you do not, please Contact Customer Service.

Contact Support

Need more help with a product? Contact our support team by phone or email and we'll get you up and running in no time.

U.S./Canada/Latin America (9 a.m. to 6 p.m. ET from Monday through Friday)
Phone: (800) 724-8090 or 732-764-8886
For Technical Support: Press 6
For Software License Key questions: Press 4
Fax: (732) 764-8887
Email: All other: tech@raritan.com

Raritan Europe
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Phone: +31-10-2844047
Email: tech.europe@raritan.com

United Kingdom
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Phone: +44 207 090 1391
Email: tech.europe@raritan.com

Germany/D.A.C.H. regions 
Available from 9:00 a.m. to 5 p.m. local time from Monday through Friday
Tel:  +49 375 271 349 4707 
Email: tech.europe@raritan.com 

Raritan Taiwan
(9 a.m. to 6 p.m. GMT+8 from Monday through Friday)
Phone: +886-2-8919-1333
Email:  Support.APAC@raritan.com

Raritan Technologies Australian Representative

9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +61-3-9866-6887

Australia Support Email
support.au@raritan.com

New Zealand Support Email
support.nz@raritan.com

Raritan Asia Pacific, Inc. India

Liaison Office (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +91.124.4107881
Email:   support.india@raritan.com

India Support Email
support.india@raritan.com

China Support Email
support.china@raritan.com

Raritan China, Beijing
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-10-58257888
Email:  Support.APAC@raritan.com

Raritan China, Shanghai
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-21-5425-2499
Email:  Support.APAC@raritan.com

Raritan China, GuangZhou
(9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-20-8755-5561
Email:  Support.APAC@raritan.com

Raritan Japan (9:30 a.m. to 5:30 p.m. local time from Monday through Friday)
Email: Support.japan@raritan.com

Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration.  Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.

Account Log-in

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Create an account with Raritan.com for the following:

  • Bookmark products for fast access
  • Access Software Product downloads
  • Find out about the latest Raritan product releases and announcements

Create An Account

Training

Visit The Raritan Training site for the latest in online training for our products and software.

Raritan Training

Product Online Help

Access convenient online versions of documentation

Online Help

Warranty Registration

Receive world-class support on your Raritan products by registering warranties and extended warranties.

Register Warranty

Defective RMA Return

For defective RMA return please email:


You MUST include Raritan product (Defect/symptom, Make, Model, Serial number). We will be in touch with replacement details.