Is There Room for Both DCIM and ITSM in Your Data Center?

Posted on January 23, 2015 by Paula Alves

Information Technology is so fundamental to every business today that every organization needs to establish formal processes to ensure that IT services are continually aligned to the business, and deliver efficient and reliable support over the entire lifecycle of products and services. These processes, commonly classified as IT Service Management (ITSM), may follow a well-known model such as ITIL (IT Infrastructure Library) or, more likely, a set of internally-developed best practices.