Product Support

SmartSensor

Support Notes

Important Network Configuration Changes in Xerus 4.0.x GA release
This release introduces the feature that allows configuring an interface-specific gateway that will require changes in the initial deployment procedures in the field.  Please click here for more information and contact the technical support team for additional information.


Important Information for customers with new DX2 sensors and Asset management strips (AMS):
Customers using peripherals DX2-AF1, DX2-WS1, DX2-T1DP1, DX2-ENVHUB4, DX2-REMHUB4, AMS-48U, AMS-M2 with products PX2, PX3, PXE, PXO, PXC, PX3TS, SRC, and BCM2 will require firmware release 3.6.10 (or newer) on them to function. Products running earlier releases will not detect the above sensors until firmware 3.6.10 (or newer) has been applied. Please review firmware 3.6.10 release notes for more information and contact technical support to obtain 3.6.10 firmware file.


General Notes

Some part numbers are discontinued and are now end of life. Click here to learn more.

 
Xerus™ Firmware v3.6.10 Limited Availability (LA)

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