Product Support


Support Notes

Important Network Configuration Changes in Xerus 4.0.x GA release
This release introduces the feature that allows configuring an interface-specific gateway that will require changes in the initial deployment procedures in the field.  Please click here for more information and contact the technical support team for additional information.

Important Information for customers with new DX2 sensors and Asset management strips (AMS):
Customers using peripherals DX2-AF1, DX2-WS1, DX2-T1DP1, DX2-ENVHUB4, DX2-REMHUB4, AMS-48U, AMS-M2 with products PX2, PX3, PXE, PXO, PXC, PX3TS, SRC, and BCM2 will require firmware release 3.6.10 (or newer) on them to function. Products running earlier releases will not detect the above sensors until firmware 3.6.10 (or newer) has been applied. Please review firmware 3.6.10 release notes for more information and contact technical support to obtain 3.6.10 firmware file.

General Notes

Some part numbers are discontinued and are now end of life. Click here to learn more.

Xerus Firmware v3.6.0 General Availability (GA)

    « View all Support Files
    Need help with your product?
    Submit a Support Ticket

    Or, contact Raritan Support
    (800) 724-8090
    .(JavaScript must be enabled to view this email address)

    Account Log-in

    Forgot your password?

    Sign Up for Support Notifications

    Receive support notifications when firmware updates, end-of-life announcements, or other critical product-related support updates are available.

    Sign Up

    Need more help?

    Contact Raritan Support
    (800) 724-8090
    .(JavaScript must be enabled to view this email address)