Product Support

PXC / PXO

Support Notes

Important Information for customers with new DX2 sensors and Asset management strips (AMS):
Customers using peripherals DX2-AF1, DX2-WS1, DX2-T1DP1, DX2-ENVHUB4, DX2-REMHUB4, AMS-48U, AMS-M2 with products PX2, PX3, PXE, PXO, PXC, PX3TS, SRC, and BCM2 will require firmware release 3.6.10 (or newer) on them to function. Products running earlier releases will not detect the above sensors until firmware 3.6.10 (or newer) has been applied. Please review firmware 3.6.10 release notes for more information and contact technical support to obtain 3.6.10 firmware file.


General Notes

Some part numbers are discontinued and are now end of life. Click here to learn more.

General Availability (GA) releases are fully tested, production-ready, and are recommended for most customers and deployments.

Limited Availability (LA) releases are of the same testing and production quality as GA releases but may have some missing or extra features. Because of this, LA releases are typically only delivered to select customers and/or select product types. Related binary files are, therefore, not available for public download through the website. For access to LA binary files, please contact your regional Raritan Support team for assistance who will first ensure proper compatibility with your specific model(s) and then will provide files as needed.

Xerus Firmware 3.5.11 - Limited Availability Release (LA)

    Firmware and Release Notes
    Documentation
    SNMP
    Tools and Driver
    JSON-RPC Bindings
    Additional Documentation
    SmartSensor
    « View all Support Files
    Need help with your product?
    Submit a Support Ticket

    Or, contact Raritan Support
    (800) 724-8090
    .(JavaScript must be enabled to view this email address)

    Account Log-in

    Forgot your password?

    Sign Up for Support Notifications

    Receive support notifications when firmware updates, end-of-life announcements, or other critical product-related support updates are available.

    Sign Up

    Need more help?

    Contact Raritan Support
    (800) 724-8090
    .(JavaScript must be enabled to view this email address)