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Product Support


Support Notes

Important Information on changes in Xerus™ platform (all power products running Xerus™ firmware) SSH interface in firmware 3.6.0 and later (10/1/2020)
Xerus firmware release 3.6.0 and later SSH implementation has been updated to latest version and disabled weak algorithms. Scripts using disabled algorithms may experience issues with PDU running 3.6.0 & later firmware. Please review 3.6.0 release notes and contact Raritan Technical Support for additional information.

General Notes

Select part numbers are discontinued and were sent to their end of life. Click here to learn more.

Never install an older release than the firmware currently installed. The only exception would be if this is done under the direction of Raritan Support.

EMX2 products with DX2 sensors — New Gen3 “SmartSensors” are not currently supported with EMX2 and using a combination of EMX2 and DX2 sensors is not recommended at this time due to compatibility issues.

Note: Power Firmware has been renamed to Xerus™ Firmware

Visio Stencils
Download EMX Smart Rack Controller Visio Stencils

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