Product Support

dcTrack®

Support Notes

March 29, 2016
dcTrack 5.0.2

Please visit Sunbird for Support Documentation and Downloads.

dcTrack 4.0.0

dcTrack Release 4.0.0 is now available

Minimum VMware Host Recommendations

# of cabinets # of CPUs RAM (GB) Datastore (GB) CPU (GHz) OS VMWare
1- 100 1 3 160* 2.8 64 bit ESX/ESXi
101 or more 1 4 160* 2.8 64 bit ESX/ESXi
dcTrack 4.0.0 Contains the following new features over version 3.2.0:
  • Web Reports – Cabinet Elevation, Cabinet Detail and Items Detail
  • Move Cabinet / Move Blades
  • User Configurable ODBC Credentials
  • Drag and Drop moving of position in Cabinet Elevation and Chassis View
  • Build Cabinet Before Power Chain (Virtual Power Chain or VPC)
  • Modify Rack PDU Inlet Connections
  • Search by Cord ID in Circuits List
  • Item Effective Power Budget
  • LDAP Import Users
  • Bulk Import Power Outlet Circuits
  • Other Enhancements in Release 4.0.0
    • Support for IE11
    • Upgrade to 64 bit Platform
Existing 3.1.0 and 3.2.0. Customers:

The release is free for customers with a valid software maintenance agreement. Download the dcTrack 4.0-x software iso file named dctrack-v4.0-x.iso from http://www.raritan.com/support/dcTrack/. The iso file requires a fresh installation. Upgrading to 4.0 requires a full ISO file install and a restore of a dcTrack 3.1 or 3.2 database back-up since 4.0 runs on a new 64-bit platform.

Contact tech@raritan.com if you have any questions. Contact your reseller or sales@raritan.com to buy a contract if yours has expired.

If you are running dcTrack 2.6.0, 2.6.1, 3.0.0, 3.0.1 you will need to upgrade to 3.1 first.

If you are running dcTrack 2.5 you will need to upgrade to 2.6.1 first.

If you are running dcTrack 2.4 or 2.2, you can start the process by sending an email to: tech@raritan.com.

If you have any questions or trouble accessing the portal :

U.S./Canada/Latin America (9 a.m. to 6 p.m. ET from Monday through Friday)
Phone: (800) 724-8090 or 732-764-8886
For Technical Support: Press 6
For Software License Key questions: Press 4
Fax: (732) 764-8887
Email: All other: tech@raritan.com

For all other countries: https://www.raritan.com/support

  • Release Notes
    (Login (to the right) and Software License required for download)
  • dcTrack 4.0.0 Reinstallation Guide
    (Login (to the right) and Software License required for download)
  • Virtual Appliance Quick Setup Guide
    (Login (to the right) and Software License required for download)
  • Hardware Appliance Quick Setup Guide
    (Login (to the right) and Software License required for download)
  • dcTrack 4.0.0 End User and Administrator Online Help
    (Login (to the right) and Software License required for download)
  • REST API and Web API Online Help
    (Login (to the right) and Software License required for download)
  • REST API and Web API Help PDF
    (Login (to the right) and Software License required for download)
  • dcTrack Implementation and Integration Guide
    (Login (to the right) and Software License required for download)
  • dcTrack Implementation and Integration Online Help
    (Login (to the right) and Software License required for download)
  • Drawing Files and Stencils
    (Login (to the right) and Software License required for download)
  • IP Address and Designate My Company Standard Models Import Tool
    (Login (to the right) and Software License required for download)
  • Import Templates and Data Worksheets
    (Login (to the right) and Software License required for download)
  • dcTrack_4.0.0.410.iso
    (Login (to the right) and Software License required for download)
  • dcTrack_4.0.0.410.iso.md5
    (Login (to the right) and Software License required for download)
  • dcTrack Administrators Guide 4.0.0
    (Login (to the right) and Software License required for download)
  • dcTrack User Guide 4.0.0
    (Login (to the right) and Software License required for download)
  • Downloadable dcTrack Online API Files for 4.0.0
    (Login (to the right) and Software License required for download)
  • dcTrack Online Help Download (zip file)
    (Login (to the right) and Software License required for download)
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