Product Support

CommandCenter Secure Gateway

Support Notes

Important Note for the CC-SG customers with older Hardware Appliance (E1 or V1) and firmware upgrade (12/16/2024)
A patch may be required before upgrading CC-SG hardware appliances shipped from the factory (before early 2017) with a 6.2 or earlier release.
Please note that the patch is NOT required for the latest 11.x.x to 12.0 upgrade step. Please click here for more information and contact technical support team for more information.

Important note for CC-SG virtual appliance upgrades to Release 9.0:
Customers upgrading to Release 9.0 with CC-SG virtual appliances upgraded from previous releases (5.x or 6.x), may have two hard drives as a result of these prior upgrades. Before upgrading to 9.0, the original (older) hard drive (disk 1) must be removed.

For further details, please review the information here and contact Raritan Technical Support for additional information.


Please click the button for the latest version of CC-SG

CommandCenter Secure Gateway Version 13.0.0

Visio Stencils
Download CommandCenter Secure Gateway E1 Visio Stencils
Download CommandCenter Secure Gateway v1 Visio Stencils
Tools and Drivers


Firmware Updates

Version 13.0.0

IMPORTANT NOTE: CC-SG v12.0 is the fence release for CC-SG v13.0. CC-SG users need 11.0 installed prior to going to 12.0. Any CC-SG running on a previous release (10.0 or earlier) must follow the upgrade steps defined below before upgrading to release 13.0.

Any HW older than E1-4 is not going to be supported. CC-SG will now only support E4 and E5 hardware. To determine what version of CC-SG HW you have, please visit Checking and Upgrading Application Versions in the online help.Please contact technical support with any questions or issues.

Firmware Version
Upgrade Steps
6.x
» 6.x » 7.0.0 » 9.0.0 » 11.0.0 » 12.0.0 » 13.0.0
7.00 or 8.x
» 7.0.0 or 8.x » 9.0.0 » 11.0.0 » 12.0.0 » 13.0.0
9.x or 10.0.0
» 9.x or 10.0.0 » 11.0.0 » 12.0.0 » 13.0.0
11.0.0
» 11.0.0 » 12.0.0 » 13.0.0
11.5.0
» 11.5.0 » 12.0.0 » 13.0.0
12.0.0
» 12.0.0 » 13.0.0

NOTE: The new hardware (CC-SG-E1-5) requires firmware version ≥ 11.5.

    Firmware and Release Notes
    CC-SG 13.0.0 Upgrade for Existing Virtual and Physical Appliances
    • Download File
      MD5 Checksum: 4d82674d67d68a045c70f6a28d2a6f23
      (Login (to the right) and Software License required for download)
    CC-SG 13.0.0 Initial Deployment Virtual Appliance - VMware
    • Download File
      MD5 Checksum: 906AD4EA65C8AA39BC31D4EF4A86575F
      (Login (to the right) and Software License required for download)
    CC-SG 13.0.0 Initial Deployment Virtual Appliance - HyperV
    • Download File
      MD5 Checksum: FE4DD456CCA766038A872F6B4F888F7E
      (Login (to the right) and Software License required for download)
    CC-SG 13.0.0 Initial Deployment Cloud Version - AWS
    • Download File
      MD5 Checksum: 350C9C84E2D2390FDA9D04D64AF6FAF5
      (Login (to the right) and Software License required for download)
    CC-SG 13.0.0 Initial Deployment Cloud Version - Azure
    • Download File
      MD5 Checksum: 3712744A8D112CF08BDFF93D0D92FBA8
      (Login (to the right) and Software License required for download)
    Desktop CC Admin Client for Windows
    Desktop CC Admin Client for Linux
    Desktop CC Admin Client for Mac OS X
    Documentation and Other Files
    « View all Support Files
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