Every customer call to Raritan Technical Support (RTS) will be answered by a representative during service hours (9 a.m. to 6 p.m. EST, Monday through Friday).
Every customer call will be logged and every reported technical problem will be tracked in Raritan's Technical Problem Tracking System until the reported problem is resolved.
If all RTS representatives are busy, you can choose to hold for the next available representative or leave a message which will be date and time-stamped. A representative will call back within one hour of receipt of any call received during service hours.
Our service objective is to resolve 80% of all reported technical problems on the initial call. We use industry-leading automated case management tools to track all calls and continuously monitor our performance.
Technical Support Contacts
U.S./Canada/Latin America (9 a.m. to 6 p.m. ET from Monday through Friday)
Phone: (800) 724-8090 or 732-764-8886
For CommandCenter NOC: Press 6, then Press 1
For CommandCenter Secure Gateway: Press 6, then Press 2
For Software License Key questions: Press 5, then Press 1
Fax: (732) 764-8887
Email: For CommandCenter NOC: tech-ccnoc@raritan.com
Email: All other: tech@raritan.com
Raritan Europe (The Netherlands) (8:30 a.m. to 5 p.m. local time from Monday through Friday)
Phone: +31-10-2844040 press 2 for support
Email: tech.europe@raritan.com
Raritan Germany (9:00 a.m. to 5:30 p.m. local time from Monday through Friday)
Phone: +49-20 17 47 98 0 ask for ‘Peter Döring’
Email: rg-support@raritan.com
Raritan France (9:00 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +33 1 70 98 77 97 ask for Florent Lariviere
Email: florent.lariviere@raritan.com
Raritan UK & Ireland (8:30 a.m. to 5 p.m. local time from Monday through Friday)
Phone +44 20 70 90 1390 ask for ‘support’
Raritan Computer Taiwan, Inc (9 a.m. to 6 p.m. GMT+8 from Monday through Friday)
Phone: +886-2-8919-1333 ask for Bruce Chen
Email: tech.rap@raritan.com
Raritan Asia Pacific, Inc. Australian Representative Melbourne Office (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +61-3-9866-6887 ask for Clinton Marshall
Email: clinton.marshall@raritan.com
Raritan Asia Pacific, Inc. India Liaison Office (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +91-98714-60003 ask for Sanjay Dixit
Email: sanjay.dixit@raritan.com
Beijing Representative Office of Raritan Computer, Inc. (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-10-58257888 ask for Ryan Zhang
Email: ryan.zhang@raritan.com
Shanghai Representative Office of Raritan Computer, Inc. (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-21-5425-2499 ask for George Qiao
Email: george.qiao@raritan.com
GuangZhou Representative Office of Raritan Computer, Inc. (9 a.m. to 6 p.m. local time from Monday through Friday)
Phone: +86-20-8755-5561 ask for Alex Chen
Email: alex.chen@raritan.com
Raritan Japan (9:30 a.m. to 5:30 p.m. local time from Monday through Friday)
Email: Support.japan@raritan.com
Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration. Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.