Every customer call to Raritan Technical Support (RTS) will be answered by a representative during service hours (8 a.m. to 8 p.m. ET, Monday through Friday).
Every customer call will be logged and every reported technical problem will be tracked in Raritan's Technical Problem Tracking System until the reported problem is resolved.
If all RTS representatives are busy, you can choose to hold for the next available representative or leave a message which will be date and time-stamped. A representative will call back within one hour of receipt of any call received during service hours.
Our service objective is to resolve 80% of all reported technical problems on the initial call. We use industry-leading automated case management tools to track all calls and continuously monitor our performance.
Technical Support Contacts
Phone: (800) 724-8090 or 732-764-8886
For CommandCenter NOC: Press 6, then Press 1
For CommandCenter Secure Gateway: Press 6, then Press 2
Fax: (732) 764-8887
Email: For CommandCenter NOC: tech-ccnoc@raritan.com
Email: All other: tech@raritan.com
Phone: (31) 10-284-4040
Fax: (31) 10-284-4049
tech.europe@raritan.com
Phone: +81-(0)3-3523-5991
Fax: +81-(0)3-3523-5992
support.japan@raritan.com
Phone: (886) 2-8919-1333
Fax: (886) 2-8919-1338
Support.APAC@raritan.com
Phone: +91 124 410 7881 (9.00 a.m - 6.00 p.m)
Cell: +91 987 146 0003
Fax: +91 124 410 7880
support.india@raritan.com
Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration. Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.