Support

We provide a variety of resources and tools to assist our customers and partners in configuring, installing, maintaining and upgrading our KVM, KVM-over-IP, Remote Network Management, Power Management (PDU), Server Management and Network Monitoring products and solutions.

Use the links below to access current and archived firmware upgrade files, technical FAQs, product documentation, important technical bulletins, product and warranty registration resources and Raritan technical support contacts.

Firmware, Software, and Product Documentation
Access current and archived firmware upgrade files, software upgrades, technical FAQs, product documentation, important technical bulletins, product and warranty registration resources and Raritan technical support contacts.
Contact Support
Raritan's Technical Support team is available from 9 a.m. to 6 p.m. EST, Monday through Friday, to answer any and all technical support questions you may have.
License Key Account Login
Log in to Raritan's Licensing Portal to access license keys for software you have purchased from Raritan.

Product & Warranty Registration
All Raritan products come with a 2-year limited factory warranty in the U.S. and Canada with registration as long as they're registered with us.
Product Online Help
Access convenient online versions of documentation.
Software Maintenance
Raritan’s software products (dcTrack, Power IQ and CommandCenter) include one year of software maintenance. Additional years of coverage can be purchased. Customers on maintenance receive software support services and access to new software releases, as defined in the Raritan Software Maintenance Terms and Conditions.

Support

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