As our businesses become increasingly digital, we tend to think about technology in non-physical terms. Our IT infrastructure becomes “the cloud.” Our servers and storage become “virtual.” Our networks become “software-defined.” The reality, however, is that information technology (IT) always depends on physical infrastructure. This white paper addresses five key aspects of IT that are inextricably tied to computing’s physical realities, even as that computing becomes more virtualized, software-defined, and cloud-based.
Information Technology is so fundamental to every business today that every organization needs to establish formal processes to ensure that IT services are continually aligned to the business, and deliver efficient and reliable support over the entire lifecycle of products and services. These processes, commonly classified as IT Service Management (ITSM), may follow a well-known model such as ITIL (IT Infrastructure Library) or, more likely, a set of internally-developed best practices.