The CC-SG 5.0.0 release is NOT supported on CC-G1 hardware
You must own a CC-SG V1 or CC-SG E1 in order to be able to upgrade to this release.
I do not know which CC-SG hardware model I own: Which model do I own?
For CC-SG V1 and CC-SG E1 only: Please read the 5.0.0 release notes before proceding to ensure that your are running a version that can be upgraded to this release. If you are running firmware older than 22.214.171.124.5, you must FIRST UPGRADE to a newer version (see "Upgrade Path" in the release notes).
Upgrade files for older releases are available on the Firmware Archives page of the Raritan website.
It is strongly recommended that you review the Release Notes before upgrading.