You must own a CC-SG V1 or CC-SG E1 in order to be able to upgrade to this release.

I do not know which CC-SG hardware model I own: Which model do I own?

For CC-SG V1 and CC-SG E1 only: You MUST be running CommandCenter Secure Gateway version 4.0.0.5.5 or 4.0.1.5.3 in order to implement this upgrade. Systems running 3.2.1, 3.2.0, 3.1.1 or 3.1.0 must first be upgraded to 4.0.0.5.5 or 4.0.1.5.3. If you are running firmware older than 3.1.0, you must FIRST UPGRADE to a newer version.

Upgrade files for older releases are available on the Firmware Archives page of the Raritan website.

It is strongly recommended that you review the Release Notes before upgrading.

Upgrade to CommandCenter Secure Gateway Version 4.1.0 (US Mirror) 
Upgrade to CommandCenter Secure Gateway Version 4.1.0 (Intl Mirror)